Support Policy

Last updated: October 18th, 2022

Although Apple does not require app developers to provide ongoing support for their products, we work hard to ensure our customers can get the help they need. In addition to the wide range of resources available on our website (including our user guides and knowledge base), we’re constantly reading your suggestions and feedback to improve our products for all of our users. If you contact us, the following guidelines will help you understand what you can expect.

Level of Service

Whenever possible, we provide personalized support to forScore Pro subscribers. Although this subscription offers a variety of other perks, the minimal annual fee primarily allows us to dedicate the time it requires to answer questions, direct you to solutions, and follow up as needed. Support benefits are contingent upon our availability and your adherence to the policies outlined in this document, and no specific timeframe or outcome for support requests is implied or guaranteed. For more information, please visit

In all other cases your messages, suggestions, bug reports and other feedback are always welcome and sincerely appreciated. Due to the variety of requests we receive and the wide range of musicians out there, however, we are generally unable to respond personally. Our app has grown tremendously since 2010, thanks to the passion of customers like you. Please know that we read every single message we receive, and each one helps us better understand and serve our community.

In-App Support

If you already own forScore and are able to access the Support item in the tools menu, it’s best to use it to get help. Unlike the contact forms on our website, this in-app functionality allows you to attach screen recordings or images that can help us understand your issue and address it more quickly. If you are a forScore Pro customer, this will also ensure that your message is given the appropriate priority.


We are a very small company with limited resources. We have one part-time customer support representative who responds to messages whenever appropriate and, generally, in the order they’re received. We do not offer telephone support of any kind at this time. Please note that we occasionally need to take time off, your patience during these periods is greatly appreciated.


To ensure that we can provide timely support to all of our customers, we can not answer questions that are already addressed in our knowledge base, and we do not provide training or detailed guidance (those questions are usually better addressed in our user guide). In most cases we are unable to answer questions regarding other apps or system features.


We reserve the right to refuse support to any customer at any time, especially when we feel like ongoing communications are counter-productive. In general, using abusive language, sarcasm, threats, sending multiple requests to get a faster response, or repeatedly asking the same questions (or questions that are already answered extensively on our website) will reduce the likelihood of our being able to help. Stick to the facts and we’ll be able to respond more quickly, effectively, and constructively.