About iCloud Syncing

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Introduced in version 12.1, forScore’s syncing feature uses iCloud to automatically keep your content up to date across all of your personal devices. It uses your AppleID and iCloud storage quota, and is currently available as an Early Access feature offered exclusively to forScore Pro subscribers (this feature will be coming to all users with a future forScore update).

How It Works

Once enabled, forScore uses Apple’s iCloud storage service to automatically update your content between devices. It does not facilitate sharing content between users or accounts, and it is not a cloud storage service—a complete copy of your library is stored on each device and files cannot be offloaded or downloaded on demand. Unlike some apps that use Apple’s “Documents in the Cloud” infrastructure, forScore communicates directly with Apple’s servers to manage changes promptly rather than waiting for the system to perform background transfers at its own pace.

Although iCloud Syncing provides an easy way to transfer your content to a new device, it does not offer any sort of recovery feature or previous versions of your data. Once something is deleted or edited, that change is permanent. Therefore, it’s essential that you regularly back up your data using Apple’s whole-device backups and/or forScore’s manual backup feature. You can learn more about iCloud storage and backups in our user guide.

Requirements

iCloud Syncing is currently offered as part of forScore Pro and you must have an active subscription to access it. If you’re subscribed and don’t see “Sync” listed in the Tools menu on a particular device, this likely means your Pro subscription hasn’t been unlocked on that device—use the instructions found on this page to restore your subscription.

Note that iCloud Drive must also be enabled in your iCloud account settings to use forScore’s syncing feature; this is usually indicated by an error message in forScore’s Sync panel that begins with “Could not connect to your iCloud account.” For instructions on enabling iCloud Drive, see this Apple Support article.

Troubleshooting

If you encounter an issue with syncing not covered in the previous section, there are several things you can do to resolve it. Some issues are intermittent, like Apple’s servers being temporarily unavailable, and simply require more time to sync successfully. In other cases, a change you’ve made on one device may not sync successfully to other devices—in this case, making any change to the good copy (like reordering two items in a setlist or making a small change to a page’s annotations) will cause forScore to sync it again.

Depending on your internet connection, forScore typically syncs changes within one minute. If needed, you can open forScore’s Sync panel and drag downward until the refresh control begins spinning to attempt to sync immediately—note that this may not always be possible, such as when another device is currently syncing, iCloud is being rate limited, or if Apple’s servers are temporarily unavailable.

If the issue persists, be sure to contact us directly so we can help. If needed, forScore provides a logging tool that can help us identify and troubleshoot issues. This tool maintains a limited record of syncing-related tasks and their status (but not your actual data) and you can use the “report a problem” button to send a copy of this log to us, if we request it.

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