App Support

Hi everyone, Justin here. I’m the one and only person behind forScore and I’m taking a quick break from working on forScore 15 updates to discuss something uncomfortable. Due to ongoing legal action I can’t say much, but the person who previously handled customer support for me stopped responding to tickets for months without my knowledge; he is no longer with the company and I don’t have an immediate replacement.

I’m in the process of rebuilding forScore’s support infrastructure, but in the mean time I’ve had to triage and focus my efforts on bug fixes at the expense of responding to individual reports. This summer has been a lot, from Apple’s major OS redesigns to my own forScore 15 update, and I’m working hard to get issues fixed while also addressing feedback about this big design overhaul.

If you’re a forScore Pro subscriber, you can still submit support tickets and if I think I can help I’ll respond to them personally as I’m able, but it will take time and some tickets will go unanswered. I know this is frustrating and disappointing; I am working hard to fix it as soon as possible and I ask for a little more patience while I create a better long-term solution that ensures everyone can get the help they need.

Sincerely,
Justin Bianco