About Transactions, Accounts, and Policies

All Categories / Before You Buy, Common Questions, General Troubleshooting

Per Apple’s policies, all App Store apps must be sold and distributed exclusively by Apple on developers’ behalf. This includes virtually all apps for Apple devices except those for the Mac that developers choose to distribute outside of the Mac App Store (like we currently do with our free Backup Utility).

Apple handles all transactions and distribution of our apps using your AppleID, without any involvement from us whatsoever. We do not maintain any user accounts, transaction records or receipts, and we receive no personally identifiable information about you from the sale of our apps.

While we do offer technical support for our apps, we do not have access to your AppleID and we cannot assist you with questions or concerns regarding your transactions, payments, app installation, family sharing, or your Apple account information. For these kinds of questions, you must contact Apple directly:

Contact Apple   refund refunds return credit card email address account purchase

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