Why is forScore crashing on launch?

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Important: If your app is crashing repeatedly, deleting the app is not the solution. Doing so will also delete all of your forScore library and data and should only be done if you have tried these troubleshooting steps, have contacted us for further assistance, and are absolutely certain you have a recent backup of your files and library data saved to your computer.

Crashing After an iOS Update

Occasionally, updates to iOS introduce features or changes that make older versions of forScore incompatible. If you do not have the current version of the app installed and it is crashing on launch, please follow these steps to update:

Determine which version of forScore you have installed

  • Open the Settings app and Choose General > Storage & iCloud Usage
  • Tap “Manage Storage” under the Storage section
  • Locate forScore in the list and tap to select it, then make note of the version number you have installed. If the number matches the current version (listed in the upper left corner of this page), please contact us so we can troubleshoot further. If you do not have the current version installed, please continue to the next section.

Check for updates in the App Store

  • Open the App Store app on your iOS device
  • Tap the Updates tab, if available, or tap the user icon/image in the top right-hand corner
  • Look for an update to forScore in the list and tap the “Install” or “Update” button if one appears
  • Occasionally the App Store fails to show available app updates. If no new version is listed (or you see an Open button instead of an Install button), first try dragging downward on the Updates page to refresh it. If that doesn’t work, try restarting your device or proceed to the next section to try and install the update.

When we release updates to forScore, it can take several hours before that update appears in the App Store. If the version you’re trying to download was just released, you may simply need to try again later. Otherwise, the steps below may help.

Log out of the App Store and log back in

  • Tap the Featured tab in the App Store app and scroll down to the bottom
  • Look for buttons that either say “Sign In” or “Apple ID: yourappleid”
  • If it says Sign In, tap the button and enter the Apple ID credentials that you used to purchase forScore originally, then check for the update
  • If it shows your Apple ID, tap the button, Sign Out, then sign back in with the Apple ID used to purchase forScore originally and check for updates

Crashing When Viewing a PDF File

If the app crashed when trying to view a PDF file and continues to crash on launch, it’s possible the file itself is causing issues, either because it’s too large for your device to process (typically only an issue with older iPads) or it contains data that is causing an error.

Note: in most cases, forScore will revert to the quick start guide if it crashes on launch three times as a safeguard. If you haven’t tried relaunching the app several times, doing so may help.

If a particular PDF file is causing issues, backing up and then deleting that file from forScore can help you get back up and running. Note that this process will remove all metadata and annotations from the file. If you’re able to identify a problem PDF file, please contact us so we can do some testing with it to see if we can prevent similar issues in the future.

Retrieving/removing files using a computer

  • Connect your device to your computer and access the File Sharing panel
  • Locate the file in the documents panel, then click to select it
  • Click the “Save To…” (or “Save”) button and specify a location on your computer to save the file; the transfer begins immediately
  • When the transfer is complete, select the file in the panel again if needed, then press the Delete or Backspace key to delete it
  • You can then relaunch forScore to see if it opens successfully. If the app is still crashing, please contact us to troubleshoot further.

Retrieving/removing files using the Files appiOS 11

  • Open the Files app (install it from the App Store if necessary)
  • Swipe inward from the left edge of the screen or tap the back button, if necessary, until the Browse sidebar is visible
  • Choose “On My iPad” or “On My iPhone” under Locations
  • Select the forScore folder and browse for your file, then tap and hold it until additional options appear
  • Use the Share function to back up the file to a safe location, then use the Delete function to remove it

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