Support

At A Glance

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Important Updates

Minimum requirements & older versions

Minimum Requirements

forScore requires iOS 11 or later (iOS 13 for iPad is called iPadOS and is fully supported). All models of iPad Pro and iPad Air are supported, as well as iPad (5th generation) or newer, iPad mini 2 or newer, iPhone 5s or newer, and iPod Touch (6th generation) or newer. We do not make forScore for any other platforms, such as macOS, Windows, or Android.

Older Versions

We can not sell or provide older versions of forScore to new users whose devices do not meet the current minimum requirements. Existing customers who purchased forScore before certain dates can still re-download and use these last compatible, unsupported versions of forScore if needed:

iOS 5/6: version 5.1.5 if purchased prior to October 7, 2013
iOS 7: version 10.0.4 if purchased prior to September 13, 2016
iOS 8: version 10.2.6 if purchased prior to September 19, 2017
iOS 9: version 10.5.7 if purchased prior to April 9, 2019
iOS 10: version 11.0.4 if purchased prior to September 19, 2019

Apple is solely responsible for allowing users to re-download previously purchased apps—we do not offer any kind of support for these versions and we cannot assist customers trying to do so. If you need help re-downloading a previously purchased app, please see this Apple support article or use Apple’s support services.

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How do I reuse metadata values or edit text annotations?

On iPads running forScore 11.1 or later, there’s no longer a separate toolbar above the keyboard when editing text annotations or metadata fields. Instead, you’ll find these buttons inside the keyboard itself (in its top right-hand corner) or along the bottom of the screen if the virtual keyboard isn’t showing.

When editing text annotations, the format button appears as an “Aa” glyph, while the delete button uses a standard trash can icon (see the image below). When editing metadata values, the suggested values and list of all existing values appear in the upper right corner of the virtual keyboard as well.

On iPhone and iPod Touch, these buttons are unchanged and are presented within a toolbar above the keyboard (as in previous versions).

Note: if “shortcuts” is disabled in the Settings app under General/Keyboard, these keyboard buttons may not appear. While iPadOS provides a way for developers to override this setting and show essential buttons at all times, it does not appear to be functional in some recent versions of iPadOS 13. We have notified Apple of the issue and expect it to be resolved with a future system update. To work around this issue, ensure that the Shortcuts item is enabled in the Settings app.

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Crashing on iOS & iPadOS 13.4 or later

A system bug in iOS and iPadOS 13.4 or later may cause forScore to crash on launch or at seemingly random times while using the app. If you are experiencing this bug, the following steps will allow you to continue using forScore (with some limitations—see below):

  • Open the Settings app
  • Choose “Privacy” and select “Media & Apple Music”
  • Uncheck forScore in the list of apps

In some cases, simply unchecking and re-checking this item resolves the issue. If not, you can leave this setting off to continue using forScore. Note that if this setting is disabled, you won’t be able to play (or associate your scores with) any songs in your device’s shared Music library. Playback of audio files stored within forScore’s documents directory is unaffected.

We take this bug very seriously and are doing everything we can to help Apple get it fixed, but we urgently need your help to make sure they’re prioritizing it correctly. If you’ve experienced this issue, please contact Apple Support and reference Feedback ID “FB7654530” so they can associate it with our own bug report.

Other Situations

If the situation above does not apply to you, please contact us directly so we can diagnose the issue further.

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What happened to iTunes File Sharing?

Changes in macOS 10.15

With macOS 10.15 Catalina, Apple replaced iTunes with several new apps: Music, TV, and Podcasts. Device management and syncing options formerly found within iTunes have been moved to Finder with this update and can be accessed using these instructions.

Note: this change only affects Mac users who choose to update to macOS version 10.15. iTunes remains available in its current state for users running Windows or macOS 10.14 Mojave or earlier.

forScore Backup Utility

At the time this article was published, Apple has provided developers with a release candidate version of macOS 10.15 that should be identical or nearly identical to the public release. The version of Apple’s File Sharing panel included in this version lacks certain features—like the ability to select multiple items—that many of our users rely on.

For this reason, we created our own replacement for iTunes’ File Sharing panel and made it available as part of our free Mac app called forScore Backup Utility. We strongly encourage users who update to macOS 10.15 to use it instead of Apple’s version as it provides all of the same functionality as iTunes used to, as well as the ability to preview some files, rename them without losing their annotations or metadata, and more.

Visit this page to learn more about forScore Backup Utility and download it for free.

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Adding/prioritizing forScore in iOS 13’s sharing options

Apple’s sharing interface changed in iOS 13 and iPadOS 13, and forScore may not appear where you expect. This “share sheet,” as Apple calls it, can be customized so you can add forScore to the visible choices and even prioritize it over other apps. To begin, open a PDF file in a compatible app and share it (for instance, navigate to a PDF file in Safari and then tap the action icon—it’s a square with an arrow pointing up out of the top).

The new share sheet shows a thumbnail preview of your PDF file (labeled “A” in the image on the right) and some basic file information at the top, with an “x” button on the right to close the sheet if you want to cancel sharing. Below that row, you may see a row of sharing shortcuts (“B”) that let you do things like AirDrop a file to your computer, send a file to a recent or favorite contact via Mail or Messages. Note: this section does not always appear.

Further down in the Share Sheet (labeled “C” in the image on the right), you’ll see the AirDrop icon and a horizontally scrolling list of compatible Apps you can share the file with. The apps that appear here and the order in which they appear is determined by the system and may change over time, but you can specify which apps you prefer and prioritize them so that you can always find them quickly. To do so, scroll all the way to the end of this row where you’ll find a “more” item. Tap it to see all of the available options, and tap “Edit” in the top right-hand corner of the panel to adjust them.

The upper section contains your favorites—tap the red circle to the left of an item to remove it or drag the three horizontal lines on the right up and down to prioritize the apps you use the most. If an app isn’t shown in the Favorites list, scroll down to the Suggestions section and find it there (tap the green “+” button to move any of them up into the Favorites list). If an app does not appear in either of these sections, you may not be sharing a file type that the app understands.

Keep in mind that this interface is provided by Apple and we have no control over it whatsoever. Aside from declaring our app as compatible with certain file types like PDFs, audio files, or CSV indexes, there’s nothing else we can do to make forScore available within it or choose where it appears. This interface may change over time and we cannot provide step-by-step instructions for every version of iOS or iPadOS. The general principles should help guide you, but may not apply literally in all cases.

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