Support

At A Glance

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Important Updates

Minimum requirements & older versions

Minimum Requirements

forScore is compatible with iPads running iOS 12.4 or later (aka iPadOS 13 or later), iPhones or iPod Touches running iOS 12.4 or later, and Macs running macOS 11.0 or later. We do not make forScore for any other platforms such as Windows or Android.

Supported devices include the following models or newer: iPad Pro (all models), iPad Air (all models), iPad (5th generation), iPhone 5s, iPod Touch (6th generation), MacBook (2015), MacBook Air (2013), MacBook Pro (late 2013), Mac mini (2014), iMac (2014), iMac Pro (all models), and Mac Pro (2013).

Some features require hardware components or OS updates that are not available for all of the models listed above.

Older Versions

We can not sell or provide older versions of forScore to new users whose devices do not meet the current minimum requirements. Existing customers who purchased forScore before certain dates can still re-download and use these last compatible, unsupported versions of forScore if needed:

OS Version forScore Version Purchased Before
iOS 5/6 5.1.5 October 7, 2013
iOS 7 10.0.4 September 13, 2016
iOS 8 10.2.6 September 19, 2017
iOS 9 10.5.7 April 9, 2019
iOS 10 11.0.4 September 19, 2019
iOS 11 11.2.6 September 16, 2020

Apple is solely responsible for allowing users to re-download previously purchased apps—we do not offer any kind of support for these versions and we cannot assist customers trying to do so. If you need help re-downloading a previously purchased app, please see this Apple support article or use Apple’s support services.

macbook imac catalyst catalina mojave surface amazon fire kindle galaxy samsung

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Displaying your music on an external display

In forScore 12, the legacy “TV Output” feature was replaced in order to provide better picture quality, greater flexibility, and independent display options. To access options and enable video output, first connect your display using the appropriate cable, then double tap the center of the page in forScore’s main view to show the Display Options overlay. (If you’ve changed the double tap gesture in the Gestures section of forScore’s panel, double tap with two fingers instead.)

To enable or disable video output, tap the switch next to the words “External Display.” Once enabled, use the buttons in that section to change the secondary display’s page fit mode, toggle two-up mode or the sepia effect, rotate the page, or adjust the zoom level to compensate for overscan.

Note: the External Display section is hidden or shown automatically when forScore gains or loses access to an external display. If you don’t see it, disconnecting and reconnecting your monitor may help.

To use AirPlay Mirroring instead, disable forScore’s external display support first and then use the directions on this page to activate this system-level feature.

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Crashing on iOS & iPadOS 13.4 or later

A system bug introduced in iOS and iPadOS 13.4 may cause forScore to crash on launch or at seemingly random times while using the app. With our 11.2.5 update we included an optional workaround—if you are experiencing this bug, please update to forScore 11.2.5 or later and visit this page to learn how to enable it. Apple acknowledged this issue and assured us that it would be resolved with iOS and iPadOS 14, though we currently have data that suggests otherwise. As such, we will be taking additional steps to ensure that our users can continue to rely on our app without experiencing these unacceptable crashes and will have more information to share very soon.

If the situation above does not apply to you, please contact us directly so we can diagnose the issue further.

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Understanding Display Modes

forScore 12 introduces a new page rendering and layout engine that features three different display (or page fit) modes:

Standard fit mode uses a common aspect ratio across all devices to ensure that you’ll see the same thing on any screen size, even if doing so creates gaps on the left and right side or bottom of the page. In most cases this is identical to how previous versions of forScore have always worked and emphasizes compatibility and consistency.

Best Fit mode is the best choice for most people. It makes each page of music as big as possible without clipping it, although some annotations, links, or buttons may be partially or completely clipped if they fall outside of the page’s bounds. Depending on your screen size and page aspect ratio, this may be indistinguishable from Standard mode.

Zoomed mode is similar to the “Display Zoom” feature that was previously offered exclusively for the 11-inch iPad Pro in older versions of forScore. It uses the same common size as Standard mode but zooms in to fit the height of your screen, even if doing so clips the left and right edges of your music or annotations. This offers an easy way to make your music even bigger, especially if it has larger margins, but may obscure your music in other cases. In some situations, such as when using two-up mode, this may be indistinguishable from Standard mode.

In summary, Standard shows everything, Best Fit shows the whole page but not necessarily the whole annotation canvas, and Zoomed makes the annotation canvas fit the height of your screen no matter what gets clipped.

Switching Modes

To switch display modes, double tap the center of the page to show the Display Options overlay. The fit modes are presented from left to right in the order described above. (Note: if you’ve changed forScore’s double tap gesture setting, you can still access this overlay by double tapping with two fingers instead.)

Display modes affect how your annotations are presented on screen but do not alter your annotations. If you make edits while using these display modes, drawings that you’ve previously made outside of the visible area will not be lost.

Cropping

Note that once you’ve cropped a page, forScore assumes that the placement you specified offers the best possible view of your sheet music. In these cases, fit modes will have no additional effect.

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forScore 12.0.9 crashing on iOS 12

A known issue causes forScore 12.0.9 to crash on launch on devices running iOS 12. We became aware of this issue on the morning of November 23rd and immediately submitted a fix with 12.0.10, now available on the App Store. If you are experiencing this issue, updating forScore to version 12.0.10 will resolve it.

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About forScore for Mac

With the release of macOS 11 in November 2020, we brought forScore to the Mac and introduced a whole new sheet music reading experience. Learn more about forScore on the Mac below:

What are the minimum requirements?

forScore 12 requires macOS 11 Big Sur (a free update for most Macs). It runs natively on all Macs that support macOS 11, including both Intel-based models and the newer Apple Silicon-based models introduced in late 2020.

How is it different than the iOS and iPadOS version?

forScore on the Mac was designed to be nearly identical to the iOS and iPadOS version. Whenever possible, its features and tools work exactly the same way across devices, but there are some differences and limitations:

  • There are several APIs that Apple does not currently offer on macOS, including ARKit (used for face gestures), AirPods Pro motion sensing, and automatic document scanning (though the camera and image inputs are still available through forScore’s Scan feature). If these APIs are updated in the future, forScore will be able to utilize them just as it does on iOS and iPadOS.
  • The AirTurn framework is not currently used on macOS: to connect your page turner directly to your Mac, open System Preferences and pair your device within the Bluetooth section.
  • Due to major unresolved issues with Apple’s Media Player framework on macOS, audio playback using the Music app is currently not available—though in most cases forScore can use its own audio engine to play these same Music library tracks directly while offering advanced functionality like speed and pitch adjustment. This limitation currently prevents forScore from playing songs that are streamed from the cloud or DRM protected.

How do I get it?

forScore 12 is a universal app, so you only have to purchase it once using your Apple ID, then you can download and use it on all of your personal devices authorized for use with that same Apple ID at no additional charge. That means you can buy it once (exclusively on the App Store) to then use it on your iPad, Mac, iPhone, and iPod Touch. If you’re a forScore Pro subscriber, use the “restore” button in the forScore Pro interface to activate your membership on each device.

Why does the App Store prompt me to pay again?

This is an ongoing App Store bug that can be easily addressed—please see this article for more information.

How do I transfer my content to the Mac?

Although we expect to provide automatic syncing via iCloud with a future update, forScore does not currently offer this functionality. To perform a one-time transfer of your complete library, consider using forScore Backup Utility to archive your iPad or iOS device’s library to your computer, then launch forScore on your Mac and drag the resulting 4SB file into the Backups panel and click on it to restore its contents.

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What happened to Console?

Console is still available in forScore 12 but it is no longer visible in the tools menu by default. To re-enable it, open forScore’s Settings panel and tap “advanced options,” then tap “console” to turn it back on. To learn more about this change, please visit: forScore.co/legacy

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Turning pages with AirPods Pro

With forScore 12.0.5 or later running on iOS or iPadOS 14, you can flip pages by turning your head while wearing AirPods Pro. This feature requires AirPods Pro firmware 3A283 or newer and a device that supports motion processing (Apple has not provided a list of compatible devices).

To enable AirPods Pro gestures, open forScore’s Tools menu and choose Settings, then Devices. Tap “AirPods Pro” to enable or disable this feature, adjust its sensitivity or invert its direction, and test it out with visual indicators (shown if at least one AirPod is connected and in your ear).

To flip pages backward or forward, hold your head still for a moment and then turn to the left or right with a quick and steady lateral motion (similar in speed and movement to a swipe gesture performed with your finger). Since gestures aren’t relative to your screen, you can start them from any position: forScore establishes a resting baseline, then waits for horizontal movement to determine when you’re trying to turn pages.

Troubleshooting

If you’re experiencing issues, first ensure that your setup meets the minimum requirements: forScore version 12.0.5 or later (forScore’s Tools menu › Support), iOS or iPadOS 14 or later (Settings app › General › About), and AirPods Pro firmware 3A283 or newer (Settings app › General › About › [AirPods Pro name]). AirPods Pro firmware is updated automatically under certain conditions and Apple does not provide users with any explicit way of forcing an update. If you need assistance updating or connecting your AirPods Pro, please contact Apple Support.

Place one or both AirPods Pro in your ear(s) and ensure that your AirPods Pro are both paired and connected to your device—look for the headphones icon in the top right-hand corner of the status bar. If that icon is not shown, your AirPods Pro may be connected to a different nearby device; open the Settings app › Bluetooth and tap on your AirPods Pro name to connect them.

Open forScore’s Tools menu, choose Settings, then Devices. If you do not see AirPods Pro at the bottom of this list, your device does not support motion processing. Otherwise, select it from the list and allow forScore to access “Motion & Fitness” data when prompted. If you’re not automatically prompted to grant access to this data, or if you want to change your settings in the future, open the Settings app and choose “forScore” to find this and other privacy settings.

Enable gestures and you should see two circles appear below the “invert” setting. This is a visual indicator that lets you try out head turn gestures. If these circles do not appear, data is not being received from your AirPods Pro; If they do appear, turn your head left and right to see the blue flashes that indicate a successful gesture.

Note: due to the complex requirements listed above, our ability offer one-on-one support for gesture and device setup is limited. Please read these directions carefully and ensure you’ve followed them all before contacting us for assistance.

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Dual Page mode with the Cue app

When using Dual Page mode with forScore 12.0.4 or later, pages sent to the Cue app use either Standard or Best Fit display mode (depending on your current forScore settings). Due to the way aspect ratio is handled, this can cause certain landscape-oriented pages to appear smaller than normal when you’re using Standard display mode. Switching to Best Fit mode ensures that you’ll see similar results as before; learn more about display modes and how to switch between them on this page.

Note: we highly recommend using Best Fit display mode in general, even when not using Dual Page mode. It’s currently the default display mode for new users and will become the default choice for all users in the future.

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