Support

Known Issues

Users running iOS 11.3 or later may experience noticeable delays when working with forScore (tapping to show the navigation bar and media controls, for instance). If you have updated to iOS 11.3 and are experiencing these delays, please see this article for a workaround.

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Sharing

Using cloud services

Use online storage services to store and access any scores you don’t have room for on your device, to share music with friends and colleagues, or to manually back up your most important files. While we provide access to some third-party services through our app, we have no control over their service or terms and conditions, both of which are subject to change at any time. Please be sure to visit their respective websites if you have any questions prior to signing up for or using these services.

The Services Panel

Getting Started

forScore’s Services panel allows you to access and work with files stored in your Dropbox, Google Drive, Microsoft OneDrive (personal), or Box accounts. (The “iCloud Drive” or “Files” service is discussed in the next section.) Tap the + button in the top left-hand corner to pick which services you use. When you’re done, select any of your preferred services from the account list to log in and begin using it. Services ask you to log in as you start using them, or if your credentials expire.

Once you’ve successfully logged in, you’ll be able to navigate through your folders and see your files. You can upload, download, move, and delete many of the file types forScore supports, including PDF files, forScore-specific (4SC, 4SS, and 4SB) files, comma-separated (CSV) files, and many audio file formats. You can also download some kinds of text files (TXT, RTF, DOC, and DOCX) and they’ll be automatically converted to PDFs once they’ve been downloaded. Unsupported or unrecognized file types are greyed out.

Downloading Files

Tap on a file to download it and a copy will be saved into your forScore library. If a file with the same name already exists in your library, you’ll be asked to duplicate or overwrite the file, or to cancel the transfer. Tap the stop button in the middle of the progress wheel to cancel a file transfer.

To download all files within a folder:

  • View the folder you’d like to download from
  • Tap the Edit button in the upper right corner of the panel
  • Tap the “select all” button along the bottom of the panel (a circled check mark)
  • Tap the “download” button (cloud with an arrow pointing down out of it) to start downloading the selected files

If you have setlists in your current forScore library, you can also download one or more scores and add them to a specific setlist automatically once they’re finished. Swipe from right to left over a single score and choose “Download…” to see a list of options: download the item normally, download it to the last setlist you were viewing in the Setlists menu, or choose any setlist from a complete list. To download multiple files into a setlist, tap the Edit button, select your files, and tap the download icon at the bottom of the panel—the rest of the process is the same.

Moving Files

While in edit mode, tap to select one or more files, then choose “Move” from the control bar. The selected files will turn blue, and you’ll be able to select directories or use the back button to navigate to the desired destination. When you’re ready, tap the “Move” button once again to send the selected files to the current directory.

Uploading Files

To upload files, tap the + button at the bottom of the panel. This presents a searchable list of all the files in your library that can be uploaded, with separate tabs for scores, setlists, audio files, backups, and other file types such as CSV indexes. Depending on which tab you’ve selected, you may also see additional upload options in the bottom right-hand corner of the upload picker. When viewing scores, for instance, you can choose to upload the original PDF file as-is, a forscore-specific (4SC) file that includes editable annotations and additional information, or as a flattened PDF file with non-editable annotations. Tap one or more files to select them, then tap the “Upload” button in the upper right corner of the menu to begin the upload process. If you would like to select all files, tap the All button at the bottom of the panel.

Drag and Drop

If you’re using iOS 11, you can also use Drag and Drop gestures to upload items or move files between folders:

To move files, tap and hold your finger over any supported file until it animates up and then drag your finger away to begin. While continuing to drag the first file, tap additional items to collect them, if desired, then drop them onto a folder to move them there or use your other fingers to navigate into and out of folders as needed until you’re viewing the target location, then drop the files to finish moving them.

To upload, drag one or more scores, setlists, or other supported files from forScore’s various menus into the Services panel and drop them into the list to upload them there or use your other fingers to navigate to the correct location first. If necessary, you’ll be asked to choose which format you want to use once you drop your files into the Services panel.

Files, iCloud Drive, and Other Providers

With iOS 11, Apple introduced the Files app which gives you access to your files, whether they’re stored on your device or in iCloud Drive. Third party apps and services can also choose to make their content available through the Files app (called “File Providers”). You continue to use the same interface you’re used to within the Files app, but behind the scenes that third-party app is doing the work of updating and maintaining your documents wherever they’re stored. Major cloud services such as Dropbox, Google Drive, Box, Microsoft OneDrive, SugarSync, and Amazon Drive have all updated their apps to work this way, and other apps such as FileExplorer and FileBrowser let you configure and connect to many different locations including servers that use FTP, SFTP, or WebDAV.

For iPad users, Split View and Slide Over multitasking modes and Drag and Drop gestures give you incredible flexibility to work with your files however you like. You can also use iOS’ standard sharing functions to copy files between apps, and you can learn more about working with the Files app here.

forScore also allows you to access the Files (or older iCloud Drive) app interface—and any third-party File Providers—through the Services panel so you can perform quick tasks without leaving the app. This special service, called “Files” or “iCloud Drive” depending on which version of forScore and iOS you’re using, works differently from other services since Apple limits developer’s access to your content. Unlike with other services, which provide a list of files and allow you to upload or download files from there, Apple’s service is purpose-driven: to begin you must choose whether you want to download or upload files, but you cannot do both at the same time.

Since this interface is generated by Apple, it may change at any time. For additional or updated information, please visit this Apple Support article.

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Sharing scores

Whether you want to share a file with a colleague, print out a score with all of your annotations, or send a copy to another app on your iPad, forScore’s Share function can help. To share one or more items, use any of the following methods:

  • Choose the “Share” option in the tools menu to share the score you’re currently viewing.
  • Tap the share icon (a box with an arrow pointing out of the top) on the right-hand side of the Metadata panel’s navigation bar. If you’re batch editing several files, this will share all of them at once.
  • While viewing a list of scores or bookmarks in most of forScore’s menus, swipe from right to left over an item and choose the gray “Share” option (available in forScore 10 or later).
  • In the Scores or Bookmarks menus, or while viewing the contents of a setlist in the Setlists menu, tap the “Edit” button on the right-hand side of the navigation bar, tap to select one or more items, and choose the “Share” option at the top of the list.

Any of these actions will prompt you to share your item (or items) as an unmodified PDF file, a permanently annotated PDF file, or using a special forScore-only “4SC” format that includes annotations, metadata, links, and more. Once you make your selection, a new popup will appear giving you a wide range of sharing options. This popup, called a “share sheet,” is provided by iOS and its contents depend on your device’s setup and which apps you currently have installed.

Common options include Mail, Messages, Print, and—if your device supports it—AirDrop (which lets you share files quickly with other iOS users in close proximity). You will also have the option to copy your file to any other PDF-compatible apps on your device, like iBooks or Dropbox.

In-Place Editing

As of forScore 10.4 and forScore mini 3.4, sharing certain files with other apps may either send a new copy of the file to that app, or it may make forScore’s copy available for in-place editing (if the target app supports this). Changes made to your files in this manner are immediately reflected within your forScore library. In-place editing is not supported when sharing modified files, such as annotated PDFs or 4SC files.

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Sharing files via Bluetooth

This article relates to a legacy feature that has been retired and is hidden by default as of forScore 10.4 and forScore mini 3.4. For most users, AirDrop provides a better solution for sharing files between devices.

If your devices do not support AirDrop (the preferred method for transferring files between iOS devices), you can share files with nearby forScore users via Bluetooth using the following steps.

Connecting:

  • On both devices, tap the “Bluetooth” item from the tools menu
  • On one device, tap the “Connect” button in the top left corner and select the device you’d like to exchange files with when it appears in the list of nearby devices
  • When prompted on the other device, choose to accept the incoming connection

Sharing: Tap on any item from the list to share it (use the search bar to quickly find something by name). Setlists, backups, and audio files appear at the end of the list.

At the bottom of the share panel, you can choose to send scores as 4SC files (which include editable annotations, links, notes, and more), or you can send the original PDF file as is.

Note: Due to iOS changes, forScore 7 uses a different API that is not compatible with older versions. As such, file transfers are limited to nearby devices running forScore 7.0 or later.

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Does forScore sync content across devices?

forScore doesn’t offer any syncing capabilities due to the complexity of the app’s data structure, but you can use these instructions to copy your entire library to another devices: Transferring your forScore library to another device

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Working with the Files app in iOS 11

iOS 11 introduced the Files app (formerly called the iCloud Drive app) which gives you access to many of your documents across your device, apps, and cloud storage services. It’s a centralized way to work with files and manage or share them no matter where they come from, and when used with iOS 11’s Drag and Drop gestures it becomes an even more powerful tool that can be used in a variety of helpful ways.

This knowledge base article provides an overview of the Files app and how it can be used with forScore specifically. For more information on using the Files app more generally, please visit this Apple Support article.

Working with Files

The Files app’s sidebar lets you browse by location or tags and gives you easy access your favorite folders. Tap any of the items in these lists to see the files within (or associated with) it. You can sort these files by name, date, size, and tags, switch between a list or grid view, and tap an item to preview it if supported. Tap and hold any item to see more options, allowing you to do things like rename, share, move, or delete a file. The “Select” button in the top right-hand corner lets you select one or more files and work with them simultaneously.

Copying from Files to other Apps

To send a copy of one of your files to an app like forScore, tap and hold the file (if you’re viewing the grid or list view) and choose “Share” or tap the item to open a full-screen preview and use the share icon in the top right-hand corner. More information on sharing files between apps can be found here. forScore works with PDF files, many audio formats, CSV files, and its own custom formats (4SC scores, 4SS setlists, and 4SB backups). forScore can also import certain types of text file and automatically converts them to PDFs upon import.

Copying from forScore to Files

forScore provides sharing features in a variety of different locations and contexts. Within most of forScore’s menus you can share a score, bookmark, or setlist by swiping over it from right to left and tapping “Share” or you can use edit mode to select and share multiple items. You can also swipe to share certain items when shown in the Search panel, backups panel, audio picker, and many of forScore’s other views. Tap the “Save to Files” option within the sharing interface to pick a location and save a copy of your content.

forScore’s DocumentsforScore 10.4 & 3.4

In the Locations section of the Files app’s sidebar, under “On My iPad” or “On My iPhone,” you can access the Documents directory of certain apps that store their content on-device, such as forScore. Working with forScore’s documents through the Files app has similar implications as using iTunes’ File Sharing panel does: adding and removing files in this directory adds or removes them from your forScore library, and renaming PDF files is discouraged as it can lead to a loss of metadata, annotations, and other forScore information about that file. The use of subdirectories is not supported at this time.

When opening files from this directory in other apps, or when sharing them from within forScore 10.4 or forScore mini 3.4, those apps may offer in-place editing capabilities that permanently modify your content. Changes made to forScore’s files in this manner are reflected within forScore. Learn more about in-place editing by visiting this page.

Drag and DropiOS 11

When you’re using an iPad, Drag and Drop gestures allow you to work with content between apps, not just within them. That means you can drag scores, setlists, backups, and other kinds of content out of forScore and right into the Files app to copy them there. Or, drag compatible files from the Files app into various views within forScore to copy them the other way. Our importing and sharing articles provide more details about this.

File Providers

The Files app isn’t just limited to what’s on your device or stored in iCloud, any app can make its files available to the system interactively. You continue to use the Files app with its familiar interface and work just like you always do, but behind the scenes that third-party app is doing the work of updating and maintaining your documents wherever they’re stored. Common examples of third-party apps that take advantage of this system include Dropbox, Google Drive, Box, Microsoft OneDrive, Amazon Drive, SugarSync, and more.

If you’ve downloaded an app that has been updated to work this way, it will be available as an option in the Files app’s “locations” list but will be disabled by default. Tap “Edit” in the sidebar to see all available providers and flip the switch next to the ones you want to use to enable them.

Some apps provide access to multiple services or network locations by leveraging a variety of protocols, including FTP, SFTP, WebDAV, and more. Apps like FileExplorer and FileBrowser let you configure and connect to many different accounts, either through the Files app or using their own interface.

In forScore’s Services panel

To help users access and work with their files within third-party apps, Apple provides a standardized system interface for uploading and downloading files. This interface is very similar to the Files app in iOS 11 or the iCloud Drive app on iOS 10 or earlier, so you can do most of the same things you’d normally do within these apps without ever leaving forScore.

This interface is available as an account option within forScore’s Services panel, called “iCloud Drive” or “Files” depending on your version of forScore and iOS. Unlike with other services, developers get very limited access to this content so we cannot provide the same familiar interface or offer the same set of features as we normally do within the Services panel. Instead, Apple’s interface is purpose-driven: you must choose up-front if you want to upload content from forScore or if you want to download and copy files into forScore instead.

For quick, simple tasks this is a great way to interact with the Files app (and any third-party file providers you’ve set up). For more intensive work, using Split View or Slide Over and Drag and Drop gestures usually gives you more flexibility.

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Opening and Editing Files In-Place

With iOS 11 and forScore 10.4 or forScore mini 3.4 or later, the contents of forScore’s documents directory are now available through the Files app and you can view or edit them directly through other apps on your device. If you share files from forScore to other apps, it’s important to understand what features they offer and whether you may be permanently altering your files. Visit this page to learn more about in-place editing.

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