Support

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Common Questions

Transferring your forScore library to another device

If you’ve just upgraded to a new device, the best way to get up and running is to follow Apple’s setup instructions and restore from a recent whole-device backup, if available. If that isn’t possible, or if you prefer not to do so, you can use forScore’s Backup panel to migrate your data instead. The following two articles provide step-by-step instructions:

Step 1: Backing up your data to your computer
Step 2: Restoring your library data from a forScore backup file

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Backing up your data to your computer

This article provides step-by-step instructions for backing up your information using forScore’s Backup panel, but it’s also important to understand where your data is stored and how forScore works with iOS backups, iCloud, and your computer. For more information on these topics, visit this page.

Note: this article references 4SB Archives which are available as of forScore 10.4.7. Archives take up significantly more storage space on your device and may not be available in all situations. Learn more about the difference between 4SB backups and archives here.

Using a computer

This method is the fastest and most common way of backing up your data. We recommend this process instead of using the Services panel whenever possible.

  • In forScore, open the Tools menu and choose Backup.
  • Tap the + button to create a new backup (recommended) or an archive, if available.
  • Connect your device to your computer with its USB cable and access the File Sharing panel.
  • If you created an archive, select it from the list. If you created a backup file, select all of the files in the documents list.
  • Click the “Save To…” (or “Save”) button and specify a location on your computer. The transfer begins immediately—once the progress bar finishes, it is safe to disconnect your device.

Using the Services panel

You can also back up your library to a supported cloud service through forScore’s Services panel. When using this method, we strongly encourage using Archives instead of Backups since only a single file needs to be uploaded and ensures that you don’t end up with an incomplete backup of your library.

  • In forScore, open the Tools menu and choose Backup.
  • Tap the + button to create a new backup or archive (recommended, if available).
  • Return to the Tools menu and choose Services, select your account if not already visible, and navigate to your preferred upload directory.
  • If you created an archive:
    • Tap the + button, navigate to the “Backups” tab, select your archive and choose “Upload” to begin the transfer.
  • If you created a backup:
    • Tap the + button, navigate to the “Backups” tab, select the backup you just created and choose “Upload” to begin the transfer.
    • Tap the + button again, navigate to the “Scores” tab, tap “All” in the lower left-hand corner to select all files. Ensure that the upload format is “PDF” in the bottom right-hand corner, then choose “Upload” to begin the transfer.
    • Tap the + button and navigate to the “Audio” tab. If any files listed, tap “All” in the lower left-hand corner to select all of them and choose “Upload” to begin the transfer.
    • Repeat the last step for the upload picker’s “Other” tab, if necessary.

Using forScore Backup Utility for MacforScore 10.5

Archive your library directly to a Mac running macOS 10.13 or newer by downloading our free backup utility. This creates a single 4SB Archive file on your computer that can be used to recover your entire forScore library if needed. If you need to be able to browse through and access your documents on your computer, see the “using a computer” section above.

  • Connect your iOS device to your computer using its USB cable
  • Launch forScore Backup Utility
  • Open forScore and choose “Backup” from the tools menu
  • Create a new archive by tapping the + button in forScore’s Backup panel, or restore from an existing archive by clicking “Restore…” in the Backup Utility app on your Mac

Please don’t leave your hard work up to chance, back up regularly!

If you ever need to restore your data from a forScore backup, see this article: Restoring your library from a forScore backup file

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Minimum requirements & older versions

Minimum Requirements

forScore requires iOS 11 or later (iOS 13 for iPad is called iPadOS and is fully supported). All models of iPad Pro and iPad Air are supported, as well as iPad (5th generation) or newer, iPad mini 2 or newer, iPhone 5s or newer, and iPod Touch (6th generation) or newer. We do not make forScore for any other platforms, such as macOS, Windows, or Android.

Older Versions

We can not sell or provide older versions of forScore to new users whose devices do not meet the current minimum requirements. Existing customers who purchased forScore before certain dates can still re-download and use these last compatible, unsupported versions of forScore if needed:

iOS 5/6: version 5.1.5 if purchased prior to October 7, 2013
iOS 7: version 10.0.4 if purchased prior to September 13, 2016
iOS 8: version 10.2.6 if purchased prior to September 19, 2017
iOS 9: version 10.5.7 if purchased prior to April 9, 2019
iOS 10: version 11.0.4 if purchased prior to September 19, 2019

Apple is solely responsible for allowing users to re-download previously purchased apps—we do not offer any kind of support for these versions and we cannot assist customers trying to do so. If you need help re-downloading a previously purchased app, please see this Apple support article or use Apple’s support services.

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How do I annotate behind the toolbar at the top of the page?

While you’re annotating, forScore displays a toolbar so you can change drawing presets, tools, save or cancel your changes, or move between pages. This toolbar covers up part of the page, so you’ll need to move it when you want to annotate near the top of the screen.

On either side of the toolbar you’ll see a set of three horizontal lines. This is a standard iOS control that signifies when something can be moved up or down, for instance when reordering items in a list. Tap and drag this control up or down to move the annotation controls out of the way and they’ll stay there until you move them again (even if you exit and re-enter annotation mode later).

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Why is there a blue line across my page?

When your device is in portrait orientation, half-page turns allow you to see the top half of the next page while finishing up the bottom half of the current page. This feature can be enabled by tapping on the button in the main control bar shown below. Tap it once to enable half-page turns (it will turn blue) and tap it again to disable them (it will turn gray).

A blue horizontal divider shows you where the page is split so you don’t get lost, and you can reposition this divider vertically by dragging the three horizontal lines up or down. The divider’s position is saved per page of score, so you can set it once to the most convenient location for each turn and it’ll always split in that same spot.

forScore 11

forScore 10 or earlier

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Why is there a gray bar in annotation mode?

In annotation mode, forScore can display a ruler that helps you draw straight lines or better align elements like stamps or shapes. You can drag the ruler around on the screen with one finger to reposition it, or place two fingers on it and rotate them to adjust its angle. Tap this icon in the annotation toolbar to control whether or not the ruler is visible (the icon is outlined when the ruler is hidden and filled when it is shown):

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Understanding Backups, Syncing, and iCloud

Backing up your data is an important part of using forScore, and with today’s cloud-connected devices it can be hard to know exactly where your data is at all times. This document explains how and where forScore stores your information and gives you a broad understanding of how you can effectively back it up. For step-by-step instructions, visit this article.

App Storage

Every app on your device has a standard set of folders that it uses to store information. The Documents directory is commonly used to store user content, like documents you add to (or create within) an app. If an app chooses to do so, like forScore does, it can make the contents of this folder available through the Files app or through Apple’s File Sharing panel on a computer when your device is connected to it.

Other data like app settings, which are designed to be changed through the app’s interface and not edited directly, are stored in a number of private app directories instead.

Documents (Public)

PDF files, CSV indexes, recordings, tracks, 4SB files, and more

Library (Private)

Annotations, setlists, bookmarks, metadata, settings, and more

4SB Backups

When you access forScore’s documents through the Files app or with Apple’s File Sharing panel, you’re only seeing some of forScore’s data. If you were to back these files up and copy them to a new forScore installation, you’d find that your annotations, metadata, setlists, settings, and certain other information would all be missing. To help you keep all of that extra information, forScore’s Backup panel lets you export its private app data as a single 4SB backup file that’s stored in the Documents directory alongside the rest of your documents. Together, an up-to-date 4SB backup and a copy of every other file in forScore’s Documents directory is enough to duplicate or restore your music library. Backups cannot be used on their own: they snapshot forScore’s information about your files, not your files themselves.

4SB ArchivesforScore 10.4.7

You can also use forScore’s Backup panel to create 4SB archives. An archive is a single 4SB file that includes a copy of every file in forScore’s Documents directory as well as the private information that’s contained in a standard 4SB backup. Because they duplicate all of your documents, archives require much more free space on your device, but they are more convenient because they contain everything you need to migrate or recover your entire forScore library. They can be uploaded to your preferred cloud storage service or copied to a computer using File Sharing.

iCloud Backups

Depending on your settings, iOS can regularly back up your entire device to a computer or to iCloud. If your device is lost or damaged, you can usually use this information to get back up and running quickly. Keep in mind, however, that iCloud offers limited storage and that you can’t restore data for a single app—it’s all or nothing. Because of this, we also recommend manually backing up your forScore library on a regular basis.

iCloud Syncing

Some apps use iCloud to store and synchronize your content between devices. This gives you access to your documents from any device, but it also comes at a cost: an app may not always be able to access those documents immediately. If the system is busy syncing, or if the content simply hasn’t been transferred over to your device yet, the app must wait. Since forScore was built for speed (and due to a number of important legal considerations), we don’t use this system. When musicians turn the page from one score in a setlist to the next, they need it to be ready at a moment’s notice.

Deleting forScore

If you delete forScore from your device, all of your information goes with it. If an Apple employee tells you to delete the app to fix a problem, be sure you have made a complete backup first. We don’t store a copy of your files and can’t help you get them back if they’re erased.

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Can I brighten a bad scan or copy and paste measures between pages?

PDF files are designed to display their information predictably and to look the same no matter which device or operating system you use to view it. The file extension stands for “portable document format,” and it’s generally only meant to be read, not modified (except for in certain specific cases, like forms with fields).

Although PDF files can be created from images, you can’t work with them the same way you might work with an image file. Instead of pixels, PDF files think in terms of vectors and points—relative measurements rather than concrete ones. They often include highly specific data that can’t be conveyed through an image, like web links, multimedia, or computer-readable text.

What this means for apps like forScore is that while we can allow users to take photos and make adjustments to brightness and contrast, once those images are saved into a PDF file those kinds of changes can no longer be made safely. As a result, any issues with your scans must be corrected before you create your PDF file.

For the same reasons, copying and pasting measures isn’t practical with an app like forScore. We provide additional tools that let you augment how your document is displayed (by adding annotations, for example), but we can’t modify the document itself in the same ways.

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I accidentally deleted a stamp, can I get it back?

If you accidentally delete a stamp from the default set that comes with the app, you can get it back by visiting the Settings panel in forScore’s Tools menu. Near the bottom of the list, tap “Reset,” then tap “Reset Stamps” and confirm.

Warning: resetting stamps removes all of your stamps and replaces them with the default set. If you’ve customized your stamps in any way, consider replacing the missing stamp with an image instead of resetting all of them.

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Why are there blue rectangles on certain pages?

Many PDF files embed hyperlinks into their pages to direct you to a webpage or perform certain actions (like compose a new email) when you click on a specific word, phrase, or image. These hyperlinks are just one type of embedded PDF annotation that your files may include on any of their pages. In forScore, hyperlinks are highlighted using a semi-transparent blue rectangle with a darker border. If they’re particularly small, like the hyperlinks that are sometimes added to every note in LilyPond files, they may appear as small bubbles instead.

If you’re working with files that misuse these links, or if you don’t use them, you can disable them in forScore’s settings panel. Open the Tools menu and choose Settings, then tap “PDF annotations” and uncheck “Hyperlinks” as well as any other embedded annotations you prefer not to see.

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Why do bookmarks stop me from turning the page?

When you create a bookmark in forScore 11 or newer, you can choose whether you want an “item” or “page” bookmark. There are important differences in how forScore works depending on which choice you make.

Older versions of forScore do not provide a choice of “item” or “page” in the bookmark creator. When using these versions, you can choose which type of bookmark you want to create by either including or omitting an end page value. The information described below applies equally to all versions of forScore.

If you create a “page” reference (or leave the end page blank), the bookmark works like a table of contents entry: select it from the Bookmarks menu and you’ll go to the corresponding page, but everything else will stay the same—you can turn pages backward and forward throughout the entire score just like you’d expect.

If you create an “item” (or supply an end page), you’ll be creating a virtual score in your forScore library from the range of pages you specified. This is intended to help people split up multiple works within a single PDF file without having to actually separate the pages into many different files. It treats a range of pages as a unique item in your library, so when you select it from the Bookmarks menu you’ll only be able to work with those pages. For instance, if your bookmark starts on page 3 and ends on page 5, you won’t be able to turn backwards from page 3 to 2, or forward from 5 to 6.

Note: Item bookmarks have their own unique metadata like composers, rating, and audio tracks, but they don’t have their own page-specific information like annotations. If you draw on page 1 of a score, a bookmark made from pages 1-2 will also display those annotations.

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Does forScore sync content across devices?

forScore doesn’t offer any syncing capabilities due to legal issues and the complexity of the app’s data structure, but you can use these instructions to manually copy your entire library to another device: Transferring your forScore library to another device

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Do you offer telephone support?

No. We are a small company of just two people (one of whom works part time) and we do not have the resources to offer telephone support. Our top priority is maintaining our app for all of our users, including releasing updates to ensure compatibility with the latest iOS versions and newest hardware, fixing bugs, and continuing to create and improve forScore’s features as part of our commitment to providing free updates for life.

We understand that it can be more difficult to describe an issue via email, which is why we include the Support section in forScore’s tools menu. Unlike when you use the contact form on this site to reach out to us, using the Contact Us features in forScore’s Support panel allow you to attach screenshots or screen recordings so that you can show us what you need. Visit these Apple support articles to learn more about taking screenshots and screen recordings.

To learn more about our support policy, please click here.

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What happened to iTunes File Sharing?

Changes in macOS 10.15

With macOS 10.15 Catalina, Apple replaced iTunes with several new apps: Music, TV, and Podcasts. Device management and syncing options formerly found within iTunes have been moved to Finder with this update and can be accessed using these instructions.

Note: this change only affects Mac users who choose to update to macOS version 10.15. iTunes remains available in its current state for users running Windows or macOS 10.14 Mojave or earlier.

forScore Backup Utility

At the time this article was published, Apple has provided developers with a release candidate version of macOS 10.15 that should be identical or nearly identical to the public release. The version of Apple’s File Sharing panel included in this version lacks certain features—like the ability to select multiple items—that many of our users rely on.

For this reason, we created our own replacement for iTunes’ File Sharing panel and made it available as part of our free Mac app called forScore Backup Utility. We strongly encourage users who update to macOS 10.15 to use it instead of Apple’s version as it provides all of the same functionality as iTunes used to, as well as the ability to preview some files, rename them without losing their annotations or metadata, and more.

Visit this page to learn more about forScore Backup Utility and download it for free.

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Do I need to purchase forScore again when upgrading devices?

Like all apps you purchase through the App Store using your Apple ID, you can re-install them (or restore from a device backup) on the new device at no charge, so long as you’re logged into the same Apple ID used to make the original purchase.

If you restore your new iPad from an iTunes or iCloud backup of an older device, this should also transfer all your apps to the new device and restore your forScore library files and data (occasionally this does not happen, but in most cases it does). If you would like to set up the device from scratch or if the iTunes/iCloud backup doesn’t restore your forScore data, you can sign into the App Store app with the same Apple ID, then download forScore at no charge, then use these instructions to transfer your library manually: Transferring your forScore library to another device

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